Membership on Salesforce, ready to go
EMMA Membership is our membership solution for Salesforce. It handles the work every membership organisation depends on: membership pricing, sales, renewals, payments, entitlements, communications and a public storefront, all on the Salesforce platform.
EMMA brings together everything we’ve learned implementing Salesforce for membership organisations. You start your Salesforce project with your critical, resource-heavy processes already supported, so your time goes into improving what you offer your members.
Six modules. Use what you need, add more as you grow.
EMMA is modular, so you’re never locked into a closed system. Start with the modules you need today and add more as your membership grows.
Membership Engine
Set up every membership product you offer, individual or organisational, with its duration, renewal cycle, accounting codes and payment options.
Purchase Flow
Guide your team through new and renewed memberships step by step, with pro-rating for mid-term joiners and benefits recorded automatically.
Renewals
Renewals are created automatically each day on the timing you set, and members can renew themselves through the member portal.
Payment Processing
Take one-off and recurring payments by card, Direct Debit or PayPal, through processors such as Stripe, Worldpay and GoCardless.
Document Generation
Produce invoices, receipts, renewal letters, membership cards and certificates, one at a time or in bulk, and email them automatically.
Public Storefront
Let members and non-members join, renew and buy event places online, on pages that match your website and feed straight into Salesforce.
Make it your own
Salesforce’s open architecture and EMMA’s modular design mean the system fits your organisation, not the other way round. You can tailor:
- your data, fields and terminology
- the system’s functions, extended to fit your own business processes
- actions and automations, matched to how you work
- the look, with your branding and colours
- the security model, with the user permissions and data access you need
We’ll guide you on the best way to make each change, and we always use Salesforce’s point-and-click configuration before writing new code.
Built by membership specialists
We’ve delivered many Salesforce implementations for membership organisations, including:
- professional associations and societies
- governing bodies and national umbrella organisations
- Royal Colleges
- charities running membership programmes
- sporting bodies and clubs
That experience means we know the common challenges, and the proven answers, in both process and technology. EMMA works with best-of-breed Salesforce partner products for areas such as payments and events, including FinDock and Blackthorn Events, so you follow industry practice and get their regular upgrades.
See EMMA in action
Book a demonstration and we’ll show you how EMMA can run your membership on Salesforce.